Sub-Processors

Effective Date: July 1, 2023
Last Updated: May 6, 2024

Querio uses a set of third-party vendors (sub-processors) to operate its services and manage relationships with customers. These sub-processors help run the product infrastructure and process various aspects of Querio’s business — but they do not have access to your end users’ data.

Data About Querio Users

These sub-processors handle data related to Querio users (e.g., people who log in and use the platform). They are vendors that support core operations:

Vendors for Querio Users Data

Each vendor processes specific types of user data as described:

• Vendor 1 (with DPA) — Back office operations
  Location: USA
  Data: Name and email of Querio users

• Vendor 2 (with DPA) — Platform tracking infrastructure
  Location: USA
  Data: Email, name, and in-app behavior of Querio users

• Vendor 3 (with DPA) — Traffic analytics on marketing sites
  Location: USA
  Data: In-app behavior of Querio users

• Vendor 4 (DPA available on request) — Internal company communication
  Location: USA
  Data: Email of Querio users

• Vendor 5 (with DPA) — Internal documentation
  Location: USA
  Data: Name and email of Querio users

Note: These sub-processors apply to Querio user data (the people who use the product), not to your end users’ Customer Data.

Data About Your Operations

These sub-processors support customer data processing and operational functionality:

Vendors for Operations Data

• Hosting & real-time data processing provider
  Location: Germany
  Data: Email, name, in-app behavior of Querio users, plus schema information and metadata from customer sources.

• Large language model provider (API)
  Location: USA
  Purpose: Provides LLM processing via APIs
  Data: General schema metadata (no explicit customer data is shared with this sub-processor).