Privacy Policy
Querio Ltd. Privacy Policy
Querio Ltd. ("Querio," "we," "us," or "our") provides software and services that help teams explore and analyze data (the "Services"). This Privacy Policy explains how we collect, use, share, and protect information about you when you use our websites (including any subdomains) and the Services (together, the "Websites"). If you do not agree with this Policy, please do not use the Websites or Services.
If your organization has a separate agreement with Querio (a "Customer Agreement"), that agreement governs our processing of data in your organization’s workspace. In that case, your organization controls its workspace and may set rules for how you and other users use the Services. Questions about your organization’s settings should be directed to your organization.
1 - Information We Collect
We use information for the following purposes:
Account and Profile Information. Name, email address, organization, role/title, and any information you add to your profile. If you sign up via a third‑party identity provider (e.g., Google), we receive identifiers such as your name and email consistent with your settings with that provider. For paid plans, payment details are processed by our payment provider and not stored by Querio.
Usage and Device Information. When you use the Websites or Services, we automatically collect log data (e.g., IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps) and use cookies or similar technologies as described in Section 8.
Customer Data. Content you or your organization submit to or process through the Services (e.g., data source connections, queries, dashboards, prompts, inputs and outputs generated by AI features). We process Customer Data on behalf of the Customer under the Customer Agreement.
Support and Communications. Information you provide in support tickets, surveys, or other communications with us.
2 - How We Use Information
We use information for the following purposes:
Provide and maintain the Services. Account creation, authentication, customer support, operating and securing the Services.
Communicate with you. Service‑related notices, onboarding, product updates, security alerts, and administrative messages. Some communications are fundamental to the Services and you may not be able to opt out.
Improve and develop. Troubleshoot, debug, analyze trends and usage, and develop new features and integrations.
Marketing. Send newsletters and promotional communications (you can unsubscribe at any time).
Safety and compliance. Detect and prevent fraud, abuse, or security incidents; comply with legal obligations; enforce our terms; protect our rights.
We rely on a combination of consent (where required), performance of a contract, legitimate interests (to deliver and improve the Services and market to business users), and legal obligations as our legal bases, as applicable.
3 - AI Functionality
Some features use artificial intelligence, including large language models ("LLMs") provided by vetted third‑party providers and Querio’s own models.
Inputs & Outputs. Prompts, schema descriptions, and contextual information you provide ("Inputs") and results generated by the AI features ("Outputs") are treated as Customer Data where submitted within a Customer workspace. Similar or identical outputs may be generated for others.
Processing. LLM providers act as sub‑processors to the extent they process limited data necessary to deliver the features, pursuant to our data processing terms. We do not send row‑level data from your connected data sources to LLM providers.
Caution. Outputs may contain inaccuracies and should be reviewed before use.
5 – Data Retention
We retain personal data for as long as necessary to provide the Services and for other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data category and context. Payment card data is processed and stored by our payment processor (e.g., Stripe) in accordance with its policies; we do not store full card numbers or CVV.
6 - International Transfers
We may process and store information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross‑border transfers (such as the European Commission’s Standard Contractual Clauses and, if applicable, participation in recognized data‑transfer frameworks). Additional details, including sub‑processors, may be listed on our Websites.
7 - Your Rights
Your rights depend on your location and the applicable law. Subject to exceptions, you may have the right to access, correct, delete, restrict or object to processing, and port your data, as well as the right to withdraw consent where processing is based on consent. You also may have the right to lodge a complaint with a supervisory authority. We will respond to requests consistent with applicable law.
Residents of the EEA/UK/Switzerland.
Querio Ltd. is the controller for personal data we collect outside of a Customer workspace; within a Customer workspace, Querio acts as a processor/service provider to the Customer.
California Residents.
If you are a California resident, you have rights under the California Consumer Privacy Act (as amended by the CPRA), including the rights to know/access, delete, correct, and to opt out of certain data sharing or targeted advertising as defined by law. We do not sell personal information for money. Where our use of advertising or analytics could be deemed a "sale" or "sharing" under California law, you may exercise your opt‑out rights via applicable product settings or by contacting us as described below. We will not discriminate against you for exercising your rights.
To exercise any rights, please contact us at hello@querio.ai. We may request information to verify your identity and residency, and we will respond within the timeframes required by law.
8 - Cookies and Similar Technologies
We and our service providers use cookies, pixels, and similar technologies to operate and improve the Websites, remember preferences, and analyze how the Services are used, and to provide and measure marketing. You can control cookies through your browser settings. If you disable certain cookies, some features may not function properly. For more details, see our cookie controls or contact us.
The Services do not respond to browser "Do Not Track" signals.
9 – Security
We maintain administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
11. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by in‑product message or email) prior to the change becoming effective. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy.
11 - Contact
Have questions or concerns privacy? Contact us by email at hello@querio.ai or by mail at:
Querio, Ltd.
2505 South Rainbow Ranch Road, Wimberley Texas 78676
