Querio Terms of Service

Effective Date: Januar 1, 2024
Last Updated: February 24, 2026

These Terms of Service (“Terms”) govern your access to and use of the software and services provided by Querio Ltd. (“Querio,” “we,” “us,” or “our”) (collectively, the “Services”). By creating an account, purchasing a subscription, or otherwise using the Services, you (the “Customer”) agree to these Terms.

1. Accounts & Acceptable Use

• You must register with accurate information and keep credentials secure.

• You are responsible for all activity under your account.

• Querio may limit concurrent sessions to prevent abuse.

• You agree not to probe, scan, circumvent security controls, disrupt services, or use the Services for illegal or harmful activities.

• Querio may suspend or terminate accounts for policy violations.

2. Customer Data

• You retain ownership of all content, data, files, and materials you submit or process (“Customer Data”).

• You grant Querio a license to host, process, and transmit Customer Data as necessary to provide the Services.

• You are responsible for obtaining all rights and consents to use Customer Data with the Services.

3. Use of Third-Party Services

• The Services may integrate with third-party tools.

• Your use of third-party services is subject to their own terms and privacy policies. Querio is not responsible for third-party practices.

4. Querio AI

• Some features use artificial intelligence and large language models (LLMs).

• Inputs (what you submit) and outputs (what the system generates) are considered Customer Data.

• Outputs may contain inaccuracies and should not be used as a substitute for professional medical, clinical, or financial judgment. Customers operating in regulated industries (including healthcare) are solely responsible for validating outputs before use in any decision-making context.

• Querio may monitor, rate-limit, or suspend AI features to protect service integrity.

5. Fees

• Access to the Services is subscription-based; fees are billed in advance and non-refundable unless stated otherwise.

• Subscriptions automatically renew unless cancelled at least 30 days prior to renewal.

• Querio may review usage and adjust fees pro-rata where applicable.

• You are responsible for applicable taxes and late payment fees.

6. Term and Termination

• Either party may terminate for material breach not cured within 10 days.

• If your account is terminated, access may be deactivated, but certain terms still apply afterwards.

7. Querio’s Responsibilities

• Querio will make the Services available and maintain industry-standard safeguards to protect Customer Content.

• If Customer Content includes personal data as defined under GDPR or CCPA, the Data Processing Addendum (DPA) applies once executed.

• Querio commits to meeting applicable data protection obligations as detailed in the Privacy Policy.

• If Customer Data includes Protected Health Information ("PHI") as defined under HIPAA, Customer must notify Querio prior to processing such data. A Business Associate Agreement ("BAA") must be executed between the parties before any PHI is submitted to or processed by the Services.

8. Confidentiality

• Both parties may disclose confidential information in performance of these Terms.

• Confidential information must be treated with reasonable care and not disclosed without permission (except as legally required).

• Confidentiality obligations extend to employees and agents who need access to perform under these Terms.

9. Intellectual Property

• Querio owns all intellectual property related to the Services (excluding Customer Data).

• You are granted a limited, non-exclusive license to use the Service solely to access the Services as permitted by these Terms.

• You agree not to copy, modify, or reverse-engineer the Service.

10. Disclaimer of Warranties

• The Services are provided “as is” and “as available.”

• Querio disclaims all express or implied warranties, including fitness for a particular purpose or non-infringement.

11. Limitation of Liability

• Neither party is liable for indirect, incidental, special, or consequential damages.

• Querio’s liability is capped at the amount paid or payable by the Customer for the Services in the 12 months preceding the event.

12. General

• Customers must comply with export and sanctions laws.

• Querio may use your name or logo in marketing materials (opt-out available).

• Modifications to the Services or these Terms may occur; continued use constitutes acceptance.

• Disputes are governed by the laws of Delaware and will be resolved through binding arbitration in Delaware.

• Any executed Order Form or Order Summary is incorporated into these Terms by reference. In the event of a conflict between an Order Form and these Terms, the Order Form governs.

13. Beta Features

• Beta or pre-release features are offered “as is” and may change or be removed at any time.

14. Indemnification

• You agree to indemnify Querio for claims arising from your violation of these Terms.

• Querio agrees to indemnify you for third-party claims that the Service infringes intellectual property rights, subject to limitations.

15. Modifications

• Querio may update or modify these Terms as the business evolves by posting updated terms on the website.

• Notice will be provided for material changes; continued use means acceptance.